Exceptional Service – Every Patient, Every Time

Practice Policies

As a new patient, you have the opportunity to fill out all forms prior to your initial appointment through our Patient Portal, but you will need a security code to do so. You will receive a personalized code at the e-mail address you provided upon scheduling your appointment. You may also print off all of the patient forms (Please link to patient forms), fill them out, and bring them in with you to your appointment. Should you not wish to complete forms prior to your scheduled appointment, you should arrive 15 minutes prior to your scheduled appointment to complete the patient forms.

Although our cosmetic consultation is not complimentary, this fee will be applied to your cosmetic service so long as your cosmetic service is scheduled within one month of your consultation date. Please call 614-895-0400 for cosmetic consult fee information.

Westerville Dermatology and Aderma Medical Spa accepts American Express, Care Credit (based on approval), discover, mastercard, visa, cash, and personal checks. We do not accept personal checks for cosmetic services or for the purchase of products. We do not offer payment plans other than CareCredit financing, which you can apply for through our office at the time of your appointment or on the Care Credit Website at any time.

24-hour advance notice is required to reschedule or cancel any appointment. Failure to do so or not show up at an appointment without a phone call may result in a no show/late cancellation fee.

All products have a 30 day return policy. If you bring a product back within 30 days of purchase, we can either issue a refund, or issue you a credit on your account to be used towards other products or cosmetic services. Prescription products (Latisse and Tretinoin) are not returnable. If the purchase date is beyond 30 days prior, we will not be able to return, exchange, or issue a refund.

If at any time your contact information or insurance coverage changes, please notice our office at your earliest convenience.

Call to schedule a consultation 614-895-0400

Contact Us 614-895-0400

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Locate Us

235 W Schrock Rd.     Westerville, OH 43081

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